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Originally Posted by
SteelCurtain74
I worked for an insurance company for 13 years first as an underwriter then as an underwriting manager. It is true that there are and have been companies that deny claims at the drop of a hat and are more difficult to deal with however it was not uncommon to receive phone calls from customers who had no idea what the policy they were paying for covered or didn't cover. Now you can lay that at the feet of the agent for not explaining it thoroughly but ultimately it is the consumers responsibility to know what they're buying and how their property is covered, ex: actual cash value vs replacement cost.
It's probably not that the agent didn't explain it thoroughly. The agent probably didn't explain it at all or actively misled them. A very small number of people look past total coverage, deductible, and price. Hell, a good number of people don't even take into account all three. So agents give them what they want rather than what they probably need because trying to give them what they need will cost them business.
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